The Customer-Centric Personality
Dave Baumgartner likes to say that working at Signature sometimes feels like you’re holding a winning lottery ticket. The energy, confidence, and overall sense of purpose here is, at least in my...
View ArticleThe Southwest Airlines of Long Term Care?
Colleen Barrett is one of my personal heroes. Alongside Herb Kelleher, Rollin King, and John Parker, Colleen was one of the founders of Southwest Airlines. And while she is far too modest to admit...
View ArticleThe Wounded Healer in the Nursing Home
I believe that there is no more sacred or important work being done anywhere on this Earth than the work being done inside nursing homes. In a nursing home, there is no hiding from death, no retreating...
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Fighting Greed and Fear with LOVE
We’re trying something new and slightly revolutionary this week. As many of you know, trial lawyers have targeted nursing homes in several states (including Kentucky and Tennessee), even going so far...
View Article“The Best Bath Ever”
I came into the office yesterday afternoon still wearing my scrubs; I had spent the morning working as a CNA at one of our Louisville nursing centers, and I hadn’t had time to change before rushing...
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